Terms And Conditions

This information is to help you in your important decision-making about how to seek effective treatment from a competent clinical psychologist for your current difficulties.

It also outlines the fees, rebates and Doley Psychological Services’ cancellation/change and fail to attend policy' for all appointments.

What You Can Expect

You can expect fast access into the services provided by Dr Rebekah Doley.

Dr Doley and her holistic approach will help you navigate and manage change so that you can become the best version of yourself in your professional and personal life.

Dr Rebekah Doley

  • Is an experienced clinical psychologist with a background in military, clinical, forensic and organisational psychology.
  • Has had her own private practice for over 25 years and her work has achieved domestic and international acclaim.
  • Also has a law degree and is an accredited mediator and family dispute resolution practitioner.

Her background is in psychological assessment and treatment for individuals and couples, including:

  • Individual and couple coaching
  • Executive mentoring and organisational team development
  • Employee assistance programs
  • Post-traumatic growth
  • Work-related psychological injury recovery

A member of the Australian Psychological Society (APS) for over 20 years, Dr Doley adheres to strict standards set and monitored by the APS in the APS Code of Ethics and the APS Charter for Clients.

What Is Important About Dr Doley’s Approach?

Dr Rebekah Doley is great to talk to.

  • She is engaging, down-to-earth and friendly.
  • Her experience covers a range of psychology fields including clinical, forensic, military and organisational.
  • She loves her work and has a no-nonsense, professional approach to helping people become “unstuck”.
  • She genuinely wants people to open up to new ways of solving their own problems and refocussing their lives.
  • Her enthusiasm, honesty and hard-earned wisdom make her very approachable and real.

This means you will receive a tailored, personalised approach using evidence-based techniques from a broad range of therapeutic models.

Doley Psychology Services has international and national recognition built over the last two decades (see www.doleypsychology.com).

Payment

A non-refundable booking fee of 50% of the total service cost is to be paid to confirm your appointment. This fee will be deducted from the total cost of your session.

Booking fees are by direct debit. Full payment of the remaining amount is required at the time of your scheduled appointment and may be made using banking cards (savings/credit), or by cash. Cheques are not accepted. A fee of 1.9% for all card transactions is applied.

For Continuous Personal Growth workshops the full seminar fee is required at the time of booking. Please see our policy on refunds and stand-ins for further information.

Cancellation Policy

Electronic reminders for appointments are sent to clients 3 working days (72 hours) prior to your appointment.

Cancellation fees are currently set as follows, and payable on the day of consult:

  • 0–48 hours notice: Full fee
  • 48–72 hours notice: 50% of fee
  • more than 72 hours notice: No fee

Note that a cancellation cannot be provided via text messaging, since telecommunications companies advise that there is no guarantee for the delivery of a text message.

Please be aware that, by accepting an appointment booking, you provide your agreement with the terms and conditions of the 'Cancellation/Change and Fail to Attend Policy'.

Appointments

Psychological services are currently onsite at Robina on Queensland’s Gold Coast.

Interstate face-to-face consultations can be provided by arrangement. We also offer phone or Skype consultations.

Individual counselling appointments are 80 minute sessions; couple counselling sessions start at 120 minutes

Appointments are offered during business hours on Fridays.

After hours including Saturday morning is available by negotiation. Please note: a $50.00 loading (on a 50 minute consult) and $80.00 loading (on a 80 minute consult) applies for Saturday morning appointments.

The anticipated waiting time for your first appointment is almost always within two weeks only.

Appointments can be made by emailing Dr Rebekah Doley at info@doley.com.au or telephoning 0478 710 170.

If we can’t take your call and you would like us to get back to you, please leave a message with your first name and a telephone contact number we can reach you on.

Calls are responded to within one business day.

Professional Fees

For individual and couples consultations, following the initial appointment, further sessions are booked in sets of three appointments.

Fees cover:

  • Your individual session time
  • Referral call
  • Any subsequent consultation Dr Doley has with referring health professionals.

Treatment services do not attract GST.

Concession fees apply for Individual Consultation (when you provide documentation of proof) to:

  • Full-time students
  • Holders of a pension or health care card
  • And, by arrangement, where proof is provided of genuine extenuating circumstances.

Fees are independent of whether or not you are eligible for a Medicare rebate.

Current Fees for Individual Consultation are LOWER than the APS Recommended Fee.

DPS Professional Fee Schedule:

Individual Consultation and Mentoring

Psychology Service Australian Psychological Society Recommended Doley Psychology Service Fee^ Medicare Rebate^^ Your Investment in Your Mental Health & Well-being
 Initial Individual  $246.00  $240.00  $124.50  $135.50
 Initial Individual - Concession  $246.00  $190.00  $124.50  $65.50
 Subsequent Individual
(provided in sets of 3x80 min appointments)
 $357.00 per appointment  $290.00 per appointment  $124.50 per appointment  $165.50 per appointment
 Subsequent Individual- Concession
(provided in sets of 3x80 appointments)
 $357.00 per appointment  $240.00 per appointment  $124.50 per appointment  $115.50 per appointment

^ Excluding credit card and other bank transaction fees; card transactions attract 1.9% fee. Note: GST is not applied to psychological treatment services.

^^ Where Medicare eligibility criteria are met and as assessed by your referring practitioner under a Mental Health Treatment Plan. Rates correct as at July 2018.

Couples Relationship Coaching

Psychology Service Australian Psychological Society Recommended Doley Psychology Service Fee^
 Relationship Assessment
(individual psychometric assessment;individual treatment session for each partner; joint feedback session of 90 mins)
 $462.00 per person  $350.00 per person
 Couples Consultation
(80 mins) Provided in sets of 3 x 80 mins, following initial consult.
 $231.00 per person  $230.00 per person
 Couples Accelerated*
(6 hours of intensive therapy over one day)
 NA  $1120.00 per person
 Couples Intensive*
(12 hours of intensive therapy over two and a half days consecutively)
 NA  $1840 per person

* The Relationship Assessment is a pre-requisite to attend Couples Accelerated and Couples Intensive formats.

^ Excluding credit card and other bank transaction fees; card transactions attract 1.9% fee. Note: GST is not applied to psychological treatment services.

Payment

A non-refundable booking fee of 50% of the total service cost is to be paid to confirm your appointment. This fee will be deducted from the total cost of your session.

For Continuous Personal Growth workshops the full seminar fee is required at the time of booking. Please see our policy on refunds and stand-ins for further information.

Booking fees are by direct debit.

Full payment of the remaining amount is required at the time of your scheduled appointment and may be made using banking cards (savings/credit), or by cash.

Cheques are not accepted. A fee of 1.9% for all card transactions is applied.

Referrals

You do not need a referral to receive a Clinical Psychology consultation

However Medicare and some private health funds will require that you have been referred by a General Practitioner (via a 'Mental Health Care Plan') or Psychiatrist in order to be eligible to receive rebates.

Rebates

MEDICARE Medicare rebates are available to individuals for a range of mental health treatments, including up to 10 individual consultations and up to 10 group therapy sessions.

You’ll need a referral from a general practitioner, psychiatrist or paediatrician to be eligible.

Please note that Medicare will now also provide for rebates for Skype-delivered therapy services for those who live in an eligible rural area (zone 4 and above) with a valid GP Mental Health Care Plan (referral) or Psychiatrist referral.

According to the current Medicare arrangements, the provision of relationship counselling does not constitute the valid use of a Better Access item, even when a mental disorder is present in both parties, because having two clients in the same consultation does not meet the requirements under the Better Access Scheme. (Source: Australian Psychological Society guide to members following advice from Medicare; correct as at May 2018.)

Individual sessions conducted as part of Doley Psychology Services” approach to couples counselling will focus entirely on factors relevant to your own functioning.

Where an individual with relationship issues is also diagnosed with an eligible mental health disorder, a Medicare rebate may be applied to their individual sessions. In this instance, the focus of the individual psychological treatment is on the presenting mental health disorder.

Joint sessions (couples) are NOT eligible for Medicare rebates. When conducted in combination with individual sessions, joint sessions will focus on bringing the insight, new awareness, skills and wisdom you gain from individual treatment to benefit the enhanced functioning of the couple.

Under the current arrangement of the Better Access initiative, treatment eligible for Medicare rebates only includes psychological services to people with a diagnosed mental disorder.

PRIVATE HEALTH INSURANCE – If you have private health insurance you may be able to access a rebate for psychological services through your fund.

Please check with your private health fund to confirm any rebates available to you.

Please note that Medicare will only provide a rebate for a face-to-face consultation in the office, and does not issue rebates for phone or internet therapy services, or cancellation/change/fail to attend fees.

Cancellation Policy

Electronic reminders for appointments are sent to clients 3 working days (72 hours) prior to your appointment.

Cancellation fees are currently set as follows, and payable on the day of consult:

  • 0–48 hours notice: Full fee
  • 48–72 hours notice: 50% of fee
  • more than 72 hours notice: No fee

Note that a cancellation cannot be provided via text messaging since telecommunications companies advise that there is no guarantee for the delivery of a text message.

Please be aware that, by accepting an appointment booking, you provide your agreement with the terms and conditions of the 'Cancellation/Change and Fail to Attend Policy'.

Psychological Reports

Clients requiring a medico-legal assessment are normally referred through their solicitor or insurance company, but may self-refer.

Professional fees are guided by the current APS recommended rate and determined prior to commencement of service.

Psychological reports are released to the referrer after full payment has been received, and attract a GST component.

A non-refundable deposit of 50% of the total cost is required prior to commencing the assessment, with the balance paid in full to secure release of the report.

Payment is by direct debt only.

Telephone Consultations

In certain circumstances, such as if you live in a remote area, or are temporarily interstate, it may be possible to conduct a treatment session using an internet based platform or by telephone.

In these cases, normal session fees apply but your Medicare rebate may be impacted.

Contact

As mobile reception services are not always available, the easiest way to contact me is by mobile or email.

Contact Doley Psychology Services

If you would like to sign up for one of Doley Psychology Service’s programs or book in for any other service, please contact Doley Psychology Services.

P  +61 478 710 170

E  info@doley.com.au